Returns and Credit Policy
Last updated: [26.09.2025]
At Jeil Trading, we take pride in providing high-quality products and reliable service. However, we understand that issues can occasionally arise. Please read our Returns and Credit policy carefully before requesting a return.
Return Conditions
Eligibility: Returns are only accepted if the item is:
- Reported within 24 hours of delivery.
- Unused, unopened, and in re-sellable condition.
- In its original packaging with all included parts.
Not Eligible for Return:
- Items damaged after delivery due to mishandling or improper storage
- Requests made more than 7 days after the date of delivery.
Returns Due to Damage or Incorrect Delivery
Please inspect all deliveries immediately upon receipt
For damaged or incorrect items:
- Contact us within 24 hours of delivery
- Provide clear photos showing:
- The damaged or incorrect product
- Shipping label showing Jeil Trading as the sender.
- After review, we will issue either:
- A credit note
- A replacement delivery (subject to stock availability)
*Important*
- Returned items must be handed directly to the delivery driver.
- If you are unable to hand them over personally, please leave them at the designated entry point for collection.
Credit
- Credit is only issued if a return has been approved by our team.
- Once approved, credit will be processed to your original payment method or account.
- Please allow 3-5 business days after approval for the credit to reflect.